Terms of service

Last updated: May 26, 2026

Welcome to Luzev. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website.

1. Business Information

Luzev is operated by:

Company Name: Virnov Ltd
Company number: 14404554
Country of Registration: United Kingdom
Head Office: 85 Great Portland Street, First Floor, London, England, W1W 7LT, United Kingdom

2. Use of Our Website

By using our website, you agree that you will not use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You agree not to:

Violate any applicable laws or regulations
Interfere with the security or operation of the website
Attempt to gain unauthorized access to our systems
Use our website to transmit harmful code, viruses, or malware
Copy, reproduce, resell, or exploit any part of the website without permission
Provide false, inaccurate, or misleading information when placing an order

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe these Terms have been violated.

3. Product Information

We make reasonable efforts to display product information, descriptions, images, colors, dimensions, materials, and prices as accurately as possible.

However, minor differences may occur due to lighting, screen settings, photography, product updates, or manufacturing variations.

All product descriptions, prices, and availability are subject to change at any time without prior notice.

4. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to limit quantities, discontinue products, or cancel orders if an item becomes unavailable, incorrectly priced, or cannot be fulfilled.

If we cancel an order after payment has been made, we will issue a refund to the original payment method.

5. Pricing and Payments

All prices are listed in US Dollars (USD) unless otherwise stated.

We accept the payment methods displayed at checkout, which may include:

American Express
Apple Pay
Diners Club
Discover
Google Pay
JCB
Mastercard
PayPal
Visa

Payment must be completed at checkout before your order can be processed.

We do not directly store your full payment card details. Payments are processed securely by third-party payment providers.

6. Billing Information

You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases made through our website.

If your payment is declined, rejected, or flagged for review, your order may be delayed or cancelled.

We reserve the right to cancel orders where billing details, payment information, or shipping information cannot be verified.

7. Order Confirmation

After placing an order, you may receive an order confirmation email.

Receiving an order confirmation does not mean that your order has been accepted unconditionally. We reserve the right to review, refuse, or cancel an order for reasons including suspected fraud, payment issues, product unavailability, pricing errors, or incorrect customer information.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at:

support@luzev.com

We will do our best to cancel your order before it is processed or shipped. Once an order has been processed or shipped, it cannot be cancelled and must be handled under our Return & Refund Policy.

9. Shipping and Delivery

We currently ship within the United States only.

Our estimated delivery time is:

Shipping Step	Estimated Time
Processing / Handling Time	1–2 business days
Transit / Shipping Time	6–10 business days
Total Estimated Delivery Time	7–12 business days

Our order cut-off time is 5:00 PM CST, Monday to Friday.

We offer free shipping on all orders within the United States.

Orders may be shipped using USPS, UPS, FedEx, or other suitable carriers depending on the order and destination.

For full details, please review our Shipping Policy.

10. Returns and Refunds

We accept returns within 30 days from the delivery date.

We accept returns for both defective and non-defective items.

Return shipping for non-defective items is the responsibility of the customer. We do not charge any restocking fees.

Approved returns should be sent to: 10601 Franklin Ave STE 100, Franklin Park, IL 60131

Refunds are processed within 7 business days after the returned item has been received and inspected.

For full return instructions, conditions, and refund details, please review our Return & Refund Policy.

11. Exchanges

We accept exchanges within 30 days from the delivery date, subject to product availability.

If the requested replacement item is not available, we may offer a refund or another suitable solution.

12. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us at:

support@luzev.com

Please include your order number and clear photos or videos showing the issue. We will review the case and assist you with a return, replacement, or refund where applicable.

13. Accuracy of Information

We aim to keep our website accurate and up to date. However, errors may occasionally occur, including errors related to product descriptions, prices, promotions, shipping information, availability, or images.

We reserve the right to correct errors, update information, cancel orders, or refuse service if any information on our website is inaccurate or incomplete.

14. Promotions and Discounts

From time to time, we may offer discounts, promotions, coupon codes, or special offers.

Promotions may be subject to additional terms, expiration dates, product exclusions, or usage limits.

We reserve the right to modify, suspend, or cancel promotions at any time.

15. Intellectual Property

All content on our website, including text, images, graphics, logos, product descriptions, design elements, icons, videos, and website layout, is owned by or licensed to Luzev and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or use any content from our website without our prior written permission.

16. User Comments, Reviews, and Submissions

If you submit reviews, comments, photos, feedback, suggestions, or other content to us, you agree that we may use, display, edit, reproduce, or publish that content for business, marketing, or website purposes.

You agree not to submit content that is unlawful, offensive, misleading, defamatory, abusive, infringing, or harmful.

We reserve the right to remove or edit user-submitted content at our discretion.

17. Third-Party Links and Services

Our website may contain links to third-party websites, apps, payment providers, shipping carriers, or other services.

We are not responsible for the content, policies, availability, or practices of third-party websites or services. Your use of third-party services is subject to their own terms and policies.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Luzev shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our liability for any claim related to an order shall not exceed the amount paid by you for the product involved in that claim.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

19. No Warranty

Our products and services are provided on an “as available” and “as is” basis, except where warranties are expressly provided by law or stated in writing.

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

20. Indemnification

You agree to indemnify and hold harmless Luzev, its business operator, affiliates, service providers, employees, and partners from any claim, demand, loss, liability, or expense arising from your breach of these Terms or your misuse of our website or services.

21. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

22. Governing Law

These Terms of Service shall be governed by applicable laws, without regard to conflict of law principles.

Where consumer protection laws apply in your location, nothing in these Terms is intended to limit rights that cannot be excluded under applicable law.