Privacy policy
Last updated: May 26, 2026
At Luzev, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, contact us, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us when you:
- Place an order
- Create an account
- Contact customer support
- Subscribe to marketing communications
- Submit a form on our website
- Interact with our website, advertisements, or services
The information we may collect includes:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment-related information
- Customer service communications
- Return and refund information
- Device and browsing information
- IP address
- Cookie and tracking data
Payment Information
We do not directly store your full credit card details.
Payments are securely processed by third-party payment providers. Depending on the payment method selected at checkout, payment information may be processed by providers such as PayPal, Apple Pay, Google Pay, credit card networks, or other payment service providers available on our website.
Payment providers may collect and process your payment information according to their own privacy policies and security standards.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Confirm payment and prevent fraud
- Ship products to your delivery address
- Provide order confirmations and shipping updates
- Respond to customer service requests
- Process returns, exchanges, and refunds
- Improve our website, products, and services
- Personalize your shopping experience
- Send marketing emails, if you have opted in
- Analyze website performance and customer behavior
- Comply with legal, tax, accounting, and regulatory obligations
- Protect our rights, customers, website, and business operations
Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar tracking technologies to improve your browsing experience and understand how visitors use our website.
Cookies may help us:
- Keep items in your cart
- Remember your preferences
- Improve website functionality
- Analyze traffic and performance
- Measure advertising effectiveness
- Show relevant advertisements
You can control or disable cookies through your browser settings. However, disabling cookies may affect some website features.
Analytics and Advertising
We may use analytics and advertising tools to understand customer behavior, measure marketing performance, and improve our website.
These tools may collect information such as:
- Pages visited
- Products viewed
- Time spent on the website
- Browser type
- Device type
- IP address
- Referring website
- Purchase activity
- Interaction with ads
We may use services such as Google Analytics, Google Ads, Meta Ads, TikTok Ads, Pinterest Ads, or similar advertising and analytics platforms if installed on our website.
These third-party services may use cookies or similar technologies to collect information according to their own privacy policies.
Email Marketing
If you subscribe to our newsletter or marketing communications, we may use your email address to send you promotional messages, product updates, special offers, or store news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
SMS Marketing
If SMS marketing is available and you provide your phone number with consent, we may send you text messages related to promotions, order updates, or customer service.
You can opt out of marketing text messages at any time by following the instructions provided in the message or by contacting us.
Sharing Your Information
We may share your information with trusted third parties when necessary to operate our business and provide our services.
These may include:
- Payment processors
- Shipping carriers
- Order fulfillment partners
- Website hosting providers
- Shopify, as our ecommerce platform provider
- Customer support tools
- Email marketing platforms
- Analytics providers
- Advertising platforms
- Fraud prevention services
- Legal, tax, accounting, or compliance service providers
We only share information that is necessary for these service providers to perform their services.
Shipping Carriers
To deliver your order, we may share your name, shipping address, phone number, email address, and order details with shipping carriers such as:
- USPS
- UPS
- FedEx
These carriers use your information to deliver your order and provide tracking updates.
Legal Disclosure
We may disclose your personal information if required to do so by law or if we believe disclosure is necessary to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Enforce our policies and terms
- Protect our rights, property, and safety
- Prevent fraud or unauthorized activity
- Protect customers or the public
Data Retention
We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, accounting, fraud prevention, and dispute resolution.
Order-related information may be retained as required for tax, legal, and business recordkeeping purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your personal information.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Your Privacy Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Opt out of marketing communications
- Restrict or object to certain processing activities
- Request information about how your data is used
- Withdraw consent where processing is based on consent
To exercise your rights, contact us at:
We may need to verify your identity before processing your request.
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
These rights may include:
- The right to know what personal information we collect, use, disclose, sell, or share
- The right to request access to your personal information
- The right to request deletion of your personal information
- The right to correct inaccurate personal information
- The right to opt out of the sale or sharing of personal information
- The right to limit the use and disclosure of sensitive personal information, where applicable
- The right not to be discriminated against for exercising your privacy rights
We do not knowingly sell personal information in the traditional sense. However, some advertising or analytics activities may be considered “sharing” under California privacy laws if they involve cross-context behavioral advertising.
To make a California privacy request, contact us at:
Please include “California Privacy Request” in the subject line.
Do Not Sell or Share My Personal Information
If applicable privacy laws give you the right to opt out of the sale or sharing of personal information, you may submit a request by contacting us at:
Please include “Do Not Sell or Share My Personal Information” in the subject line.
You may also be able to manage certain cookie and tracking preferences through your browser or device settings.
Children’s Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
Third-Party Links
Our website may contain links to third-party websites, apps, or services.
We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.
International Data Processing
Although Luzev targets customers in the United States, some service providers may process or store information in other countries.
By using our website, you understand that your information may be transferred to and processed in locations outside your state or country of residence, where privacy laws may differ.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technology, or data practices.
When we update this policy, we will revise the “Last updated” date at the top of this page.
Contact Information
For questions about this Privacy Policy or your personal information, please contact us:
Store Name: Luzev
Head Office: 85 Great Portland Street, First Floor, London, England, W1W 7LT, United Kingdom
Email: support@luzev.com
Phone: +1 (769) 212 0335
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM CST
Response Time:
We usually respond within 1 business day.