Billing Terms and Conditions

Last updated: May 26, 2026

This Billing Terms and Conditions page explains how payments, billing information, order charges, and payment-related issues are handled when you place an order on Luzev.

By placing an order on our website, you agree to the billing terms described below.

1. Accepted Payment Methods

We accept the payment methods displayed at checkout, which may include:

American Express
Apple Pay
Diners Club
Discover
Google Pay
JCB
Mastercard
PayPal
Visa

Payment options may vary depending on your device, location, browser, and the payment providers available at checkout.

2. Currency

All prices on our website are listed and charged in United States Dollars (USD) unless otherwise stated.

Customers are responsible for any currency conversion fees, foreign transaction fees, or bank charges applied by their card issuer or payment provider.

3. Payment Authorization

When you place an order, your payment method will be authorized and charged at checkout.

Your order will not be processed until payment has been successfully authorized.

If your payment is declined, rejected, or cannot be verified, your order may not be completed or may be cancelled.

4. Secure Payment Processing

We do not directly store your full credit card details.

Payments are processed securely by third-party payment providers, such as card networks, digital wallet providers, PayPal, or other payment services available at checkout.

These providers handle your payment information according to their own security standards and privacy policies.

5. Billing Information

You agree to provide accurate, complete, and current billing information when placing an order.

This may include:

Full name
Billing address
Shipping address
Email address
Phone number
Payment details

If billing information is incomplete, inaccurate, or cannot be verified, we may contact you for additional information or cancel the order.

6. Order Confirmation

After placing an order, you should receive an order confirmation email containing your order details.

Please review your order confirmation carefully. If you notice an error in your billing, shipping, or order information, contact us as soon as possible at:

support@luzev.com

Receiving an order confirmation does not guarantee final acceptance of the order. Orders may still be reviewed for fraud prevention, payment verification, stock availability, pricing errors, or other issues.

7. Pricing Accuracy

We make reasonable efforts to ensure that product prices, discounts, shipping charges, and order totals are displayed accurately.

However, errors may occasionally occur. If we discover a pricing or billing error, we reserve the right to correct the error, cancel the affected order, or contact you for confirmation before proceeding.

If an order is cancelled after payment has been made, we will issue a refund to the original payment method.

8. Shipping Charges

We offer free shipping on all orders within the United States.

There are no hidden shipping fees added at checkout.

For more information, please review our Shipping Policy.

9. Refunds

Approved refunds are issued to the original payment method used for the purchase.

Refunds are processed within 7 business days after the returned item has been received and inspected.

Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.

For full details, please review our Return & Refund Policy.

10. Chargebacks and Payment Disputes

If you have an issue with your order, billing, delivery, or refund, please contact us first at:

support@luzev.com

We will do our best to resolve the issue quickly.

Opening a chargeback or payment dispute without first contacting us may delay the resolution process. We reserve the right to provide order, delivery, communication, and payment records to the payment provider or card issuer when responding to a dispute.

11. Fraud Prevention

To protect our customers and our business, orders may be reviewed for fraud prevention and payment verification.

We may cancel or refuse an order if we suspect:

Unauthorized payment use
Fraudulent activity
Inaccurate billing information
Suspicious order activity
Mismatched billing and shipping details
High-risk payment verification results

If an order is cancelled due to payment or fraud concerns after payment has been captured, we will issue a refund to the original payment method where applicable.