Shipping policy

Last updated: May 26, 2026

At Luzev, we are committed to providing clear and reliable shipping information for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.

Shipping Destination

We currently ship orders within the United States only.

At this time, we do not offer international shipping.

Shipping Cost

We offer free shipping on all orders within the United States.

There are no hidden shipping fees added at checkout.

Order Processing Time

All orders are processed within 1 to 2 business days.

Business days are Monday to Friday, excluding public holidays.

Orders placed before our daily order cut-off time will begin processing the same business day. Orders placed after the cut-off time will begin processing the next business day.

Order Cut-Off Time

Our order cut-off time is:

5:00 PM Central Standard Time (CST)
Monday to Friday

Orders placed after 5:00 PM CST will be processed on the next business day.

Estimated Delivery Time

Our estimated delivery time is:

Shipping Step	Estimated Time
Order Processing / Handling Time	1–2 business days
Transit / Shipping Time	6–10 business days
Total Estimated Delivery Time	7–12 business days

The total estimated delivery time is calculated from the date the order is placed until the order is delivered.

Shipping Carriers

Orders may be shipped using trusted carriers, including:

USPS
UPS
FedEx

The carrier used for your order may depend on the item, destination, and shipping availability.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for tracking information to update after your order has been dispatched.

Delivery Delays

While we aim to deliver all orders within the estimated delivery time, delays may occasionally occur due to factors outside our control, including carrier delays, weather conditions, incorrect shipping information, high order volume, or public holidays.

If there is a significant delay with your order, please contact us at support@luzev.com, and we will assist you.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at:

support@luzev.com

We will do our best to update the address before the order is processed. However, once an order has been shipped, we may not be able to change the delivery address.

Luzev is not responsible for orders delivered to an incorrect address provided by the customer.